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Terms and Conditions


Contact
Please use the Contact page on this site or email me directly at eva[at]evadennistextiles.com.
If you would like to discuss a commission or have any questions, just drop me a message!

Custom Orders
Most of the items I make are one of a kind. If there was something you liked the look of but it is now out of stock- get in touch! There is the possibility that I can make another or something similar.

Order Confirmation
Once you have purchased an item I will send you an email confirmation of your order. Please keep this email safe for reference. If you don’t receive this email, get in touch via eva[at]evadennistextiles.com and I will confirm the order.

Shipping
I aim to send items within 2-3 days of purchase. For an item that is made to order please allow up to 2 weeks. I will notify you by email when your order has been dispatched.
• UK- I offer free Royal Mail Second Class Signed For postage. The delivery aim is 2-3 days with this service. If required, First Class postage can be selected at checkout for £5.00. If you live in London there is also a collect in person option.
• Europe- Items will be posted with Royal Mail International Tracked and Signed. For customers in Europe I charge £9.00 for postage. There are no additional charges for multiple items. Estimated delivery time is 3-5 days with this service.
• Rest of the World- Items will be posted with Royal Mail International Tracked and Signed. Estimated delivery time is 5-7 days with this service. I charge £10.00 for postage, for most locations this is a discounted rate! There are no additional charges for multiple items ordered.
• All Items will be wrapped in upcycled papers and posted in eco-friendly packaging.

Returns
• Returns are accepted, excluding earrings due to hygiene reasons.
• If you would like to return something please get in touch within 14 days of purchase. Email me at eva[at]evadennistextiles.com.
• Return the items in their original condition for a full refund. Refund will be issued within 7 days of the item being received back.
• Shipping of the item is the customers responsibility. Tracked postage is highly recommended.
• Please send to:
Eva the Weaver Studio
Studio E4, Cockpit Arts
Cockpit Yard
Northington Street
London
WC1N 2NP
United Kingdom

Copyright
All work is copyrighted © by Eva Dennis. All Rights Reserved.

Privacy Policy
Your privacy matters. This shop is encrypted with SSL, which adds a layer of security when entering information at checkout. Payments are processed securely by Stripe. You can find out more about this processing platform here. 

If you make a purchase, information such as Name, Email, Delivery Address, Billing Address, Phone Number will be collected from you, in order to carry out the delivery process. This data will be stored securely on record unless you ask me to delete it. If you have any questions or concerns do not hesitate to get in touch.

This site uses Google Analytics to collect and process data about it's users. None of your personal information will be stored for this reason. You can find out more here.